Zelvéra Atelier is more than an online store. It is a shared dream created by us, Elena and Rafael.
Our story began on a grey, rainy day while scrolling through social media. We noticed how difficult it was to find stylish and unique products that could make everyday life feel more special. That inspired us to create Zelvéra Atelier.
Our marriage and our brand have grown side by side, built on trust, dedication, and a shared vision. Every product in our collection is carefully selected to help our customers feel confident, comfortable, and inspired.
At Zelvéra Atelier, customer satisfaction is important to us. Our team is available seven days a week to answer your questions and assist you with your order. You can contact us at info@zelvera-atelier.com.
Thank you for being part of our story.
With love,
Elena & Rafael 🤍
Founders of Zelvéra Atelier
WHAT OUR CUSTOMERS SAY
Frequently Asked Questions
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM CEST
Saturday & Sunday: 10:00 AM – 5:00 PM CEST
You can contact us by email at info@zelvera-atelier.com. We aim to respond as quickly as possible during our customer service hours.
You have 30 days from the date of delivery to return your order. If you're not completely satisfied, simply contact our support team within this period to start the return process. Once we receive your return, you’ll receive a full refund in accordance with our return policy.
We accept major credit and debit cards, as well as other secure payment methods displayed at checkout. All transactions are processed through encrypted and trusted payment providers to ensure your information remains safe.
Yes, you can track your order using the tracking link sent to your email after shipment.
Yes, every purchase is backed by our 30-day money-back guarantee for your peace of mind.
FREE SHIPPING
All orders ship fully insured with track & trace. Enjoy complimentary shipping — today only.
30-DAY MONEY BACK GUARANTEE
Shop with confidence. Return your items within 30 days for a full refund — no hassle.
SECURE CHECKOUT
Your payment information is encrypted and protected with advanced security technology.